Employee Engagement Best Practices in Financial Services Firms
In a recent study (‘Global Consumer Banking Survey’) by Ernst & Young, “the way I am treated’ was listed as one of the most important reasons people gave for trusting their banking provider. Ongoing research in the sector also shows a strong correlation between the Customer Experience and Engagement... which means Employee Engagement = client retention.
Join Sean Fitzpatrick, President of TalentMap as he discusses our findings throughout the years working with the Financial Services sector. He will discuss proven employee engagement action planning initiatives that improve customer experience. Furthermore, he will highlight how engagement programs support everyday customer interactions with frontline staff and how back office employees play a crucial role in driving customer-centric business decisions that are felt on the frontline.
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