From Employee Engagement
to Employee Experience
Employee engagement has been a hot topic in HR for over a decade. Every leading organization seeks to find ways to engage employees. The research linking to engagement to positive outcomes is clear. However, only recently have organizations begun to think deliberately about employee experience. As organizations strive to become the employer of choice in their industries, they are taking steps to attract and retain top talent by fostering an environment and culture that inspires people to join them. It’s not about ping-pong tables and cool furniture, or even CSR policies; it is about developing strategies that lead to job experiences that employers can tout along with more traditional benefits like health insurance and RRSP plans. Right now, only a handful of organizations is thinking deliberately about designing employee experiences.
Our President, Sean Fitzpatrick has been presenting this topic at HR conferences across North America. This talk shares what the most progressive organizations such as Netflix, McDonald’s and Airbnb are doing to conceptualize and create a truly great employee experience. Attendees at these conferences take away:
SMART Learning Objectives
The underlying concepts that impact employee experience, and;
The underlying concepts employee engagement and employee experience intersect;
How to measure and assess the engagement and experience from the employee’s perspective;
Key components (culture, technology, physical space) and how they drive a great employee experience and its impact on engagement and company performance
Strategies & Tools
How to engagement fits into the new idea of employee experience
Tools to use today to measure the employment experience (such as ‘stay interviews’ and ‘pulse surveys”)
Key components of HR roles in creating a great employee experience
Key components of line manager’s roles in creating a great employee experience
Manager roles, how to outline the manager accountabilities needed to impact employee talent results
Sean recently spoke at the CPHR BC & Yukon's 55th HR Conference in Vancouver Canada in May of 2017, and they were kind enough to share with us a recording of Sean's session. For your viewing pleasure - Enjoy!