Employee Engagement Success Story:

I think we need to understand as the workforce changes. What do our workers want? Is it the same? It probably isn’t. I think it changes.

My name is Cindy Grant, Human Resource for Trisura Guarantee Insurance Company.

I joined Trisura about six years ago and once we came in, I really came in to head up the HR group and I wanted to do a measurement of what our engagement was. So, I started doing some searching, did some asking around and actually got a referral to TalentMap.

I feel like TalentMap really cares about Trisura, what our results are, and how we do.

We don’t have a lot of people that leave, but we have added a lot of staff. One of the things that keeps me awake at night is ensuring that we keep the great culture that we do have and so I want to measure, I want to know. We have a very open culture, a very open environment here. People aren’t afraid to [express themselves] and we take that to heart. We want to know though. We want to know if there’s any other information that can help us to be a better company. We’ve won a number of best employer awards. We want to maintain that.

One thing I liked about the results as well, they weren’t just the numbers. We actually were able to get the verbatim comments, so we were able to dig down and get some rich information while maintaining confidentiality for employees – that was the utmost. And that’s the kind of firm we are as well – integrity, honesty, and confidentiality is absolutely critical.

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I think that the service that you get, the flexibility, the professionalism is absolutely astounding. I don’t think I’ve experienced that, to be honest, in all the years I’ve worked in HR.

I know the results, I know people, I know HR, but I’m not necessarily a survey expert and really didn’t have the time to spend analyzing the data. It was great to have this expert come in from TM and explain the results to our senior team.

It was just really great and made me want to go back to TalentMap. Also, because we’ve got the benchmarking data there as well so we’re able to compare year-over-year.

We talk about it all the time. We talk about the awesome staff we have. And it’s this measurement, this external measurement, that no other companies really have the high engagement scores that we do and we’re really proud of that and couldn’t have done that without TalentMap.