The public sector is one of the most complex, complicated and challenging sectors to work in. Fortunately, we have a great deal of experience wading through the sometimes deep waters that flow through public institutions. Interestingly, public-sector organizations around the globe are facing similar situations with regards to employee engagement:
The following is a sample of our clients and a brief description of what was done for them.
- They often are large, with often matrix managerial structures forcing employees to sometimes have competing priorities.
- The have multiple objectives and are required to provide the same or greater level of service with fewer resources. This means increasing per capita productivity.
- The need to re-engineer the workflows and internal communications systems to maximize organizational and departmental efficiencies.
- Building leadership capacity, creating talent management strategies, and enhancing cross-organizational capabilities.
The following is a sample of our clients and a brief description of what was done for them.
- Municipal
- Provincial
- Federal
- Education
Municipal
Regional Alberta Municipality (ongoing since 2009)
Every 18 months TalentMap administers an employee engagement survey for 1,200 employees of this municipality. TalentMap helped design and deploy an online and paper version of the survey, collected, analyzed and presented the results to the municipality’s senior executive team. An overall executive powerpoint presentation is prepared along with detailed snapshot reports. During the first survey period, TalentMap assisted with further ad hoc reporting and analysis and conducted a series of focus group sessions to facilitate the municipality’s action planning initiatives.
Large Metropolitan City (ongoing since 2006)
Since 2006, TalentMap has been assisting one of the City's departments with its employee survey. Approximately 1,500 employees participate in the customized survey. Talentmap collects, analyzes and synthesizes the survey results and deliversd a comprehensive executive report for the overall organization, by functional group and by department. A 79% response rate has been established and the results are used to guide front line supervisor training.
Provincial
Western Provincial Government (ongoing since 2008)
TalentMap conducts an annual exit survey for the this government, which currently has an employee population of approximately 12,000. Our TalentExit survey is being deployed primarily online (paper copies of the survey are also available to those employees with little or no computer access) to all exiting employees in various locations across the province. The survey data is being used to track and analyze attrition trends across the Government in a consistent and centralized fashion. A comprehensive report is delivered to the HR and senior executive team at the end of each year. To date, the results are being used to drive change across the province and within individual departments, aimed specifically at attracting and retaining new employees.
Provincial Board (ongoing since April 2011)
TalentMap was selected as a successful bidder in an RFP competition to conduct an annual employee engagement survey every 24 months and a smaller pulse survey in alternating years for 550 employees. The client uses TalentMap’s standard TalentGage instrument to measure employee engagement levels in the organization. TalentMap helped design and deploy the online survey, collected and analyzed the data and is set to present the results to the client's senior executive team, the results of which will be used to identify priority areas for follow-up action planning. TalentMap has also been retained to conduct up focus group sessions and a report with recommendations following the results presentation to the senior executive team.
Federal
Large Legislative Body (ongoing since 2010)
Since 2010 House of Commons has been using TalentMap’s TalentEntry onboarding surveys to gain important insights and feedback from approximately 100 new hires per year. The surveys are administered online during three different points in the onboarding process.. We collect, analyze and synthesize the survey results and a comprehensive results presentation is delivered to HR and the senior executive team at the end of each survey period. The results are being used to enhance the House of Commons onboarding process, identify and eliminate gaps in the program, and identify important training needs.
Large Electoral Body (ongoing since 2007)
Since 2007 TalentMap has worked with the client to conduct an employee engagement survey which is administered online to 376 employees. We host, collect, analyze and synthesize the survey results and a comprehensive results presentation is delivered to HR and the senior executive team at the end of each survey period. The results are being used to drive change across the organization. The client has also been using our TalentEntry and Exit surveys since 2008. The results from these surveys are being used to drive change across the client's student hiring program and to learn more on how the Canadian Government can attract and retain recent graduates.
Education
An Albertan University
TalentMap has helped the University to deliver an online employee engagement survey to 1,200 employees within a complex, unionized environment. The University is a distance learning facility with a large percentage of employees and faculty members working from home-based offices across the province and in other locations outside of Alberta. TalentMap customized the survey instrument included key questions from previous University employee climate surveys in an effort to preserve legacy data for year over year comparative analysis. The University is using the results to measure employee engagement, identify key drivers of engagement, and benchmark its engagement scores with other universities and colleges in North America and public sector organizations in Canada. The results are also being used to develop action plans to address key areas for positive change.