Financial Services

Financial Services

Top Employee Engagement Drivers

 

  • Professional Growth
  • Organizational Vision
  • Teamwork

There have been big changes over the last three years in seeing Innovation, Senior Leadership and Compensation having more and more influence on employee engagement. 

Top Employee Engagement Drivers

 

  • Professional Growth
  • Organizational Vision
  • Teamwork

There have been big changes over the last three years in seeing Innovation, Senior Leadership and Compensation having more and more influence on employee engagement. 

Testimonials

Our leadership has focused on employee engagement which has very positively impacted turnover - losses have declined significantly.

 

— Michelle Masson, Executive Vice-President

We selected TalentMap because of their knowledge; they display significant breadth and depth of experience in the financial services industry.

 

— Kathy Allan, Senior Vice-President

Increased employee engagement results in superb customer service

Increased employee engagement results in superb customer service

Customer Focus

 

An area of pivotal concern for the financial services industry – has ranked near the bottom of areas that drive employee engagement for the past four years.  In other markets, this dimension tends to rank higher.

 

While Customer Focus may not be affecting employee engagement, it is strongly affecting customers.  Of paramount concern to the financial services industry is rebuilding trust and consumer confidence in both the brand and reputation of each firm.

Customer Focus

 

An area of pivotal concern for the financial services industry – has ranked near the bottom of areas that drive employee engagement for the past four years.  In other markets, this dimension tends to rank higher.

 

While Customer Focus may not be affecting employee engagement, it is strongly affecting customers.  Of paramount concern to the financial services industry is rebuilding trust and consumer confidence in both the brand and reputation of each firm.

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