Engaged healthcare professionals lead to satisfied patients which ultimately improves the overall health of the patients and financial sustainability of the institution.
Healthcare organizations face dramatic changes in customer behavior, market dynamics and regulatory demands. TalentMap works with a a full range of healthcare providers from the largest urban hospital to the smallest community health center in order to deliver better value for patients, to fuel innovation, reduce costs and drive productivity employee productivity.
TalentMap's Healthcare tools for measuring employee engagement assess the work environment from the employee's perspective. By examining and comparing employee attitudes and behaviors with measures that correlate to the patient experience, we can remove barriers to providing patient-centered care. Our tools will help you better understand:
The following is a sample of our clients and a brief description of what was done for them.
Healthcare organizations face dramatic changes in customer behavior, market dynamics and regulatory demands. TalentMap works with a a full range of healthcare providers from the largest urban hospital to the smallest community health center in order to deliver better value for patients, to fuel innovation, reduce costs and drive productivity employee productivity.
TalentMap's Healthcare tools for measuring employee engagement assess the work environment from the employee's perspective. By examining and comparing employee attitudes and behaviors with measures that correlate to the patient experience, we can remove barriers to providing patient-centered care. Our tools will help you better understand:
- How engaged are your employees relative to other hospitals and or healthcare facilities.
- How effective is your culture in reducing turnover, driving change and promoting productivity.
- What are the most powerful drivers of engagement in your organization.
- Where should you focus your workplace improvements to improve performance.
- Which problem areas should be flagged and looked into more profoundly.
- How can your facility or institution link your strategies to our best-practice recommendations.
The following is a sample of our clients and a brief description of what was done for them.
- Community Health Centers
- Hospitals
- Other Healthcare Providers
Community Health Centers
TalentMap works with the majority of Health Center across Ontario.
Ontario-based CHC
The client has been a TalentMap client since 2007. Using our Healthcare-based TalentGage Classic, we surveyed their entire staff. After presenting the results, they took our advice and created an action plan. Some time later, they came back to us looking to review what had happened and so we once again deployed our improved survey with an even more extensive benchmark to help them. To ensure that they could reach everyone, we also deployed a paper-based version of the survey and input the data for them to maximize their response rate so that we could derive the most information possible. TalentMap looks forward to working with Rexdale in the New Year.
Ontario-based CHC (2)
They became a client of TalentMap's in 2010 looking to bank on our extensive healthcare experience, especially with Community Health Centers, in an effort to increase their productivity and engagement. TalentMap therefore recommended and implemented our TalentGageHealth Classic tool, specifically designed with Medical professionals in mind. After receiving their reports, they opted to go further and view some of our Snapshots of certain functions, and compare them with our specifically created benchmark to see how their results compared with other CHCs. TalentMap is a firm believer in the importance of healthcare provider engagement and is looking forward to working with the client in the future.
Hospitals
Large Toronto Hospital
TalentMap has worked with the clients in various capacities since 2007. Currently we deploy exit surveys to all departing employees. In addition to TalentExit, through a partnership with a large consulting firm, we launched two employee surveys: one targeted to employees, and a second to practising physicians. TalentMap collected, analyzed and synthesized the survey results and delivered a comprehensive executive report for the overall organization, by functional group and by department. We established a 79% response rate and the results were used to drive engagement programs for the organization overall and by local functional areas.
Large Windsor Hospital
The client required a very custom approach to surveying. TalentMap, therefore, took the required time to sit with the survey champions and understand what they were looking for as well as to advise them on their different options. Not only did they require paper-based surveys, but also various other specific requirements. But TalentMap didn't stop there. We provided the client with a specially-designed set of posters to display their results to their staff so that they could quickly get the word out. After the reporting phase was done, TalentMap sat down with the client once again, mapped out an action plan and immediately began with focus groups. This garnered a wealth of information that the client could then use to bring a much more targeted approach to their upcoming change strategy and will help them minimize costs and wastes. TalentMap looks forward to our continuing relationship with them and will support their efforts throughout the process.
Other Healthcare Providers
Medium-sized Lab Services Company
The client has medical laboratories in British Columbia, Ontario and Quebec. TalentMap has been helping them to measure levels of employee enagagement across its various branch locations in 3 provinces. A paper and online version of the TalentGage survey was deployed to more than 3,000 employees. The data is being used for follow up action planning and HR program development. Plans are underway to deploy a survey in late 2010 or early 2011 to measure the impact of various improvement initiatives.