Consumer Product and Services companies face interesting and unique challenges. With consumer confidence being somewhat unstable, it is important to develop stability inward. Since customer service and customer interaction is usually the main driver and differentiator of various product and services companies, it is particularly important that employees be engaged.
TalentMap's processes are geared towards highlighting the departments and functional areas that are excelling as well as shedding a light on the reasons why others may not be performing as well. This, in turn, helps companies reduce costs and improve ROI, without even necessarily needing to dig into their workforce. As such, morale can be built up and maintained more easily and the company can gain an edge in this competitive market space.
TalentMap answers the questions of:
TalentMap's processes are geared towards highlighting the departments and functional areas that are excelling as well as shedding a light on the reasons why others may not be performing as well. This, in turn, helps companies reduce costs and improve ROI, without even necessarily needing to dig into their workforce. As such, morale can be built up and maintained more easily and the company can gain an edge in this competitive market space.
TalentMap answers the questions of:
- What are our strategic people advantages?
- Are we using the best and most productive technology available?
- How do we foster a sense of team dynamics and accountability?
- How do we motivate and maintain the innovative spirit?
- How do we effectively reduce turnover?
- Retail Services
- Entertainment
- Service Providers
- Food Services
Retail Services
National Tire Dealer
TalentMap has helped this client to design a comprehensive employee engagement survey that is administered online to 1,800 employees in more than 140 locations across 5 provinces. The engagement survey was customized to accommodate specific questions for different classes of employees including corporate employees, tire technicians, store owners, franchisees and 50-50 partners. A response rate of 86% was achieved and TalentMap was retained by the organization to conduct follow-up action planning sessions with area managers, and senior management. TalentMap is working with the client in 2010 to perform additional analysis to help link employee engagement results to the company’s key performance indicators. The survey results, analysis and information obtained from the post survey sessions is helping the client identify the key drivers of engagement for the organization and the company is applying the results and recommendations to drive positive organizational change in key areas.
North American Retailer
TalentMap worked with this client across Canada. TalentMap’s work was designed to complement the annual employee survey they already conduct each year with its worldwide operation. Working with the Human Resources and Compensation team, TalentMap developed a "total rewards" survey to not only get feedback on key employee engagement items, but also to measure the impact of various total rewards and benefit packages on engagement. The survey targeted all retail stores in all provinces across Canada, as well as the distribution and warehousing group and corporate head office in Vancouver.
Entertainment
Large Entertainment Company (Ongoing since 2009)
This client has been using TalentMap's suite of products since 2009. Originally, TalentMap designed and implemented an Exit survey to identify core areas that needed to be improved to reduce turnover. The experience went well enough that TalentMap implemented a fully customized survey to measure and monitor engagement levels throughout the company. On top of that, they implemented a pulse survey, allowing them to periodically ask small clusters of questions throughout the year. By using an integrated suite of products, they maximized the benefits all while demonstrating to its employees its willingness to improve, which has resulted in noticeable changes to their work environment.
Large Toronto Entertainment Company
This client began working with TalentMap in 2011. Having seen the basic survey and appreciating its thoroughness, they, in consultation with our professional staff, decided to opt for the TalentGage + option. This allowed them some flexibility with their survey without having to be as involved in its construction. The survey was distributed to over 450 employees throughout their multiple divisions. They then received various reports which highlighted some problem spots which they can now correct. TalentMap is looking forward to working with them in the future to help them improve upon these areas and to monitor and evaluate the results over time.
Service Providers
International Delivery Service
TalentMap worked with one of Canada’s largest courier company to deliver a mixed mode (paper and online) employee survey with its partner Watson Wyatt. Our work include survey design, deployment and data collection to more than 12,000 employees (7,400 paper and 2,800 online) across Canada. We completed a large number and variety of reports including overall executive reports and reports by manager and region. In addition, the TalentMap team successfully incorporated previous period survey data from 2004 and 2006 into all the reports.
Large Canadian Delivery Service (ongoing, since June 2010)
TalentMap designed and delivered a customized 2-part survey on mental health in the workplace. The survey was administered in 2 phases. Phase one involved piloting the survey to test the new instrument, and phase two focused on launching the full survey to a random sample of 15,000 employees from a total population of 50,000.
Food Services
Large Ontario Farming Association
The client needed something unique to them. As such, TalentMap provided them with its TalentGage Premium tool and gave them our original questionnaire as a place to start. Working with TalentMap, the client benefited from a significant investment in survey design consulting as well as validity testing. They were given a custom Executive report and presentation as well as Snapshot reports to compliment the vast amounts of information they had already been given.